How can we help you?

You can also browse the topics below to answer your questions. If you didn’t find what you are looking for, please ask us here, or fill in our contact form here.

Frequently Asked Questions

If you didn’t find what you are looking for, please ask us here, or fill in our contact form here.

How soon could you install our system?

Most orders generally complete in around 2-3 weeks. We need to collect some information from you to be able to configure and set up your system such as logos, staff lists, policies and some IT/Network information.

This usually takes up most of that time, but for urgent orders, if we receive this information sooner we can speed up the build time.

What information do you need from me?

Well, it depends what you’ve ordered, however we will appoint you a member of our team as a direct point of contact who will provide you with a link to your order configuration portal.

The portal will tell you what we need and you can submit the information that we’ve asked directly through it.

If you have any questions or there’s something you’re not sure about, your single point of contact will be on hand to assist in any way they can.

Will it link to our MIS system?

EntrySign can integrate with most MIS systems.

We’re trying to minimise the amount of admin you need to do and being able to integrate with your MIS system means we can automate a lot of the daily tasks you might need to do around your student punctuality.

Does it integrate with our door access control system?

We integrate directly with Paxton and Stanley PAC door access control systems.

We have an API which can also be used to integrate with door access control systems, as well as our DAC integration terminal which can integrate with any door or access system.

What other integrations does EntrySign have?

We can directly integrate with Active Directory, door access control systems, MIS systems, time and attendance systems and we have an API so you can even write your own integrations.

I have an issue with my system, who do I contact?

The easiest way to access our support team is to report your issue to your dedicated helpdesk team.

You can do that directly at https://service.osbornetech.co.uk or you can call our team on 01226 295455 and press option 1 for technical support.

Don’t forget to check out the EntrySign knowledge base https://kb.entry-sign.co.uk where there are lots of how to videos and articles, frequently asked questions and support tutorials.

What is the EntrySign knowledge base?

The EntrySign knowledge base https://kb.entry-sign.co.uk is a complete resource for you to get help quickly.

Here there are lots of how to videos and articles, frequently asked questions and support tutorials to assist you with anything you might need.

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