Frequently Asked Questions
Can my system be branded with my organisation logo and colour scheme?
Can I make changes to my own system?
Are there any ongoing charges with the EntrySign system?
Where do we purchase more visitor labels?
Can you provide more ID cards for new staff?
We have more than 1 entrance into our building, do we need more screens?
Can I use EntrySign to log staff movements?
Is EntrySign Cloud-based?
Can I run daily reports from EntrySign?
Can I sign in with a QR code?
Does EntrySign have an evacuation app?
Do you have an app that staff could sign in on?
Can I have different levels of access for different staff in to the Back Office Suite?
How soon could you install our system?
What information do you need from me?
Will it link to our MIS system?
Does it integrate with our door access control system?
What other integrations does EntrySign have?
I have an issue with my system, who do I contact?
What is the EntrySign knowledge base?
Yes, absolutely, and this is included as part of your system too.
Our experienced graphics team will produce a high-quality professional design, including your logos and colour scheme to meet your brand guidelines.
You can view some of the fantastic designs we’ve created here.
Yes, of course.
There are lots of configurable options and settings in the EntrySign Back Office Suite (BOS) software and plenty of helpful how-to guides and articles available via our EntrySign knowledgebase to ensure you can get the most out of your system.
There are no mandatory ongoing charges with the EntrySign system.
We do offer market-leading, ongoing solution support packages to cover your complete EntrySign product. We also have a range of annual subscription packages, such as touch-free sign-in and EntrySign LIVE, which are very popular too.
Speak to a member of our team who will be able to provide you with more information on what’s available.
You can purchase visitor pass labels from our dedicated labels department. Get in touch with them at labels@osbornetech.co.uk and let them know what you need.
Labels are usually despatched the same day on orders before 2:00pm.
Yes. We have a dedicated production team for ID cards. You can contact them directly at idcards@entrysign.co.uk.
It depends. If you just need staff or other known users to the system, such as authorised visitors or contractors, you’ve got quite a few options.
We supply a range of small RFID EntryScan units that can be placed at secondary entrances/exits so that your colleagues can simply check in or out.
We can also integrate with door access control systems to release doors or pull data from the door access control readers too.
Yes, all movements are recorded in the EntrySign system and you can access this data quickly and easily to build your reports and access the specific data you need.
EntrySign is an on-premise solution, although we do have some parts of the system that can be cloud-based, our EntrySign LIVE evacuation roll-call web app for example.
We feel that this is a better solution by having on-demand access to your information from within your organisation, especially if there is an emergency. Imagine if there was an evacuation and you needed to know who was on your premises, but your internet connection was down.
The EntrySign Back Office Suite (BOS) provides you with access to all your data. You can run reports on demand or even schedule the reports you want.
Yes, in several different ways.
You can pre-book visitors who can then sign in with a QR code or you can allocate QR codes to known users such as staff, authorised visitors and contractors who can then sign in using a QR code.
EntrySign LIVE is our real-time evacuation roll call web app, accessible from any device with a web browser. This provides you with quick access to an evacuation register of everyone signed in on-site, on any device, without having to download and configure apps.
We’re making it simple; any device, any browser and up-to-the-minute live data when you need it most.
Yes. The MyEntrySign app can be used to sign in known users once they arrive at the site. We also have the EntrySign Remote app which allows remote workers to sign in too!
Yes, and you can define the levels of access you want for each user too.
It’s very easy to set up and we have plenty of how-to guides and articles to help you via the EntrySign knowledgebase. You can also call our friendly support team who will be happy to help.
Most orders are generally completed in around 2-3 weeks. We need to collect some information from you to be able to configure and set up your system such as logos, staff lists, policies and some IT/Network information.
This usually takes up most of that time, but for urgent orders, if we receive this information sooner we can speed up the build time.
Well, it depends on what you’ve ordered, however, we will appoint a member of our team as a direct point of contact who will provide you with a link to your order configuration portal.
The portal will tell you what we need and you can submit the information that we’ve asked directly through it.
If you have any questions or there’s something you’re not sure about, your single point of contact will be on hand to assist in any way they can.
EntrySign can integrate with most MIS systems.
We’re trying to minimise the amount of admin you need to do and being able to integrate with your MIS system means we can automate a lot of the daily tasks you might need to do around your student punctuality.
We integrate directly with Paxton and PAC door access control systems.
We have an API which can also be used to integrate with door access control systems, as well as our DAC integration terminal which can integrate with any door or access system. View our integrations range here.
We can directly integrate with Active Directory, door access control systems, MIS systems, time and attendance systems and we have an API so you can even write your own integrations.
The easiest way to get support for your EntrySign system is via our support portal. Your support request will be go directly to our dedicated in-house team
Or you can call our head office on 01226 295455 and press option 1 for technical support.
Don’t forget to check out the EntrySign Knowledgebase with helpful guides, videos, FAQs and support tutorials.
The Knowledgebase provides a collection of EntrySign resources for you to get help quickly.
There are lots of guides, videos, FAQs and support tutorials to assist you with anything you might need.

